Frequently Asked Questions
WHO CAN JOIN THE E-BIKE TOUR?
Yes, we recommend a min. height of 130 cm to be able to ride an e-bike. Our trekking tour is a good alternative for people that are shorter than this.
There is no age limit in Indonesia for riding an electric bike but all our e-bikes are adult size so a min. height of 130 cm is recommended. We do offer a beautiful trekking option for families with children that are not tall enough.
No, you do not need to have experience riding an e-bike but you do have to be able to pedal on a regular bicycle.
No, you do not need a license to join our e-bike tour.
The weight capacity of our e-bikes is max 120 kg.
All the roads where we cycle in Ubud and Sanur with the e-Bikes are nicely paved so the cycling is easy. Jatiluwih is in the hills and partly on farmer paths in rice terraces and they are not all nicely paved.
PAYMENT AND CANCELLATION?
The payment system we use, “Xendit”, is very secure and has been approved by major credit card companies. We send an invoice through the “Xendit” system and this can be paid with your regular VISA/MASTER card.
Our e-bike tours can be cancelled without penalty up to 24 hours prior to the start of the tour. In case of a later cancelation we will try to reschedule to another date/time. If that is not possible we will not refund the cost.
TRANSPORTATION
Most of our e-bike tours include transfers to/from the hotel/villa. Make sure to share the name of your accommodation when booking the tour. Which tours have transport included is clearly mentioned of the website.
If you prefer you can arrange your own driver and let him bring you to the starting point. Please check with our reservations department to make sure you have the right address for the starting point.
Yes, we often pick up guests from for example a hotel in south Bali together with their luggage and bring them after the e-bike tour to a different location. The luggage remains safely in the vehicle with the driver while you are cycling on our e-bike tour. We will charge a small fee since the transport becomes private.
Yes, our included transfers are for people staying in private villas or hotels in the destinations mentioned with the tour description.
THE EBIKE AND TREKKING TOURS
This depends on which tour you want to do. This information is clearly communicated with the tour descriptions on the website. You can ask also our team when making a reservation for any of our e-bike or trekking tours.
This depends on which tour you booked and is clearly communicated with the tour description. During every tour we do provide water for all guests.
Our tours are designed to be able to accommodate a general fitness level. You do not have to be an athlete to be able to join the e-bike tours, you do however have to know how to ride a bicycle.
Rain is not a problem to ride our e-bikes. Consequently, our e-bike tours are operated in case of rain and we do provide raincoats. In case of extremely heavy rain the e-bike tour can be rescheduled.
All our tours are done in English.
We recommend to wear sports shoes, comfortable clothes, a cap or hat and to bring sunblock and a camera.
This depends on how many people have booked the e-bike tour but we try to have a max of 10 people per group.
In Jatiluwih we ride with e-bikes about half of the tour on small quiet village roads and the other half we cycle with the electric bikes on small paths in the rice-fields where only the local farmers come.
In South Ubud and Sanur we ride the e-bikes on small roads in the rice-fields and through small villages. A few times we have to cycle partly on busier roads to get to the quiet parts.
Our e-bike tour and trekking guides are always very happy with a tip.
Our local guides can make the trekking as easy as you prefer since they can choose from different routes. It is a very good option for people that are not comfortable riding an e-bike or for families with children that are not tall enough.
The e-bike tour starts at 9.00 am and is followed by an early lunch around 11.00-11.30. When lunch is finished the driver brings you to the starting point of the rafting and picks you up at the finish point to return to your hotel/villa.
Our e-bike tours stand out as some of the best ‘things to do in Bali’ for several reasons. We take you to off-the-beaten-path locations rarely explored by the majority of tourists, showing a unique and authentic part of this beautiful island. By the joining the tour you directly support the local economy which contributes positively to the communities we visit.
SPECIAL REQUEST
Special dietary requirements can be requested when booking the e-bike tour. It cannot be requested on the day of the tour itself.
Yes, we often pick up guests from for example a hotel in south Bali together with their luggage and bring them after the e-bike tour to a different location. The luggage remains safely in the vehicle with the driver while you are cycling on our e-bike tour. We will charge a small fee since the transport becomes private.